GreenLight Group Blog

How We Are Working to Make IT Operations Simpler

Intuitive solutions. These are things many IT operations managers and executives alike spend much energy pursuing— often unfruitfully. Although there are a number of robust IT service management solutions floating around the ether, many are remarkably hard to navigate, erecting undue obstacles along an otherwise clear path. We are aware of this issue and have put forth a concentrated effort to reverse the trend. 
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ESM Portal Catalog Aggregation Project & Solution Modernization Effort

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Improving Your Organization's Cyber Resilience

Insights surrounding Cyber Resilience
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IT Operations Management (ITOM) Analysis Review Series

ITOM Analysis Review Series
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The Forrester Wave™: Hybrid Cloud Management, Q4 2020

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G2: Peer Review and Analysis

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Secure Technology: The Key to Sustainable Success

A review of best security practices as they relate to current technologies.
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Research in Action: 2019 APM Vendor Analysis

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Ovum: 2019 RPA Vendor Analysis

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Enterprise Management Associates (EMA) Radar Report: 2020 OpsB Vendor Analysis

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Monitoring Alerts that Make People Pay Attention (Avoid the Noise)

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Entitlement Groups in an Enterprise Service Catalog

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The Challenges of Supporting a Remote Workforce

In the wake of COVID-19, a large percentage of people are currently working from home. This poses a logistical nightmare for anyone trying to support these employees.
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SMAX Portal Upgrades

Micro Focus ITSM transitions to ESM
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Gartner’s Magic Quadrant: 2020 ESM Vendor Analysis

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International Data Corporation (IDC) MarketScape: 2020 ESM Vendor Analysis

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GITOpS, Powered by Micro Focus

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The Forrester Wave™: 2019 ESM Vendor Analysis

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GreenLight Group Gartner Report: ESM Vendor Analysis

ESM Vendor Analysis
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Robotic Process Automation (RPA)

Using software robots, which mimic screen-based human actions to perform everyday tasks, you can boost productivity while keeping your underlying applications and IT infrastructure intact.
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