GreenLight Group Blog

Improving the End-User Experience

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Gartner: Market Guide for Cloud Management Tooling, 2021

Cloud management solutions and platforms allow organizations to manage multi-cloud services and resources.
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Digital Transformation in the Retail Industry

Minimizing disruption and/or completely eliminating disruption is the newest requirement for any digital transformation effort.
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IT Operations Management (ITOM) Analysis Review Series

ITOM Analysis Review Series
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Gartner Hype Cycle for ITSM, 2021

It is a challenge for companies to recognize the difference between hype and what is commercially feasible for their business.
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How Data Analytics Can Increase the Intelligence of an Organization

Reliable data is a driving force in the modern world, allowing organizations to find customer insight. Here are some things to consider when evaluating your data gathering processes.
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5 Signs Your IT Is Unhealthy

Here are some clear signs that your IT is suffering from neglect and is in need of improvement.
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Upgrade or Rip-and-Replace?

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ESM Portal Catalog Aggregation Project & Solution Modernization Effort

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How We Are Working to Make IT Operations Simpler

Intuitive solutions. These are things many IT operations managers and executives alike spend much energy pursuing— often unfruitfully. Although there are a number of robust IT service management solutions floating around the ether, many are remarkably hard to navigate, erecting undue obstacles along an otherwise clear path. We are aware of this issue and have put forth a concentrated effort to reverse the trend. 
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Improving Your Organization's Cyber Resilience

Insights surrounding Cyber Resilience
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The Forrester Wave™: Hybrid Cloud Management, Q4 2020

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G2: Peer Review and Analysis

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Secure Technology: The Key to Sustainable Success

A review of best security practices as they relate to current technologies.
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Research in Action: 2019 APM Vendor Analysis

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Ovum: 2019 RPA Vendor Analysis

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Enterprise Management Associates (EMA) Radar Report: 2020 OpsB Vendor Analysis

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Monitoring Alerts that Make People Pay Attention (Avoid the Noise)

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Entitlement Groups in an Enterprise Service Catalog

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The Challenges of Supporting a Remote Workforce

In the wake of COVID-19, a large percentage of people are currently working from home. This poses a logistical nightmare for anyone trying to support these employees.
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