GreenLight Group Blog

International Data Corporation (IDC) MarketScape: 2020 ESM Vendor Analysis

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Monitoring Alerts that Make People Pay Attention (Avoid the Noise)

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GITOpS, Powered by Micro Focus

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The Forrester Wave™: 2019 ESM Vendor Analysis

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IT Operations Management (ITOM) Analysis Review Series

ITOM Analysis Review Series
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GreenLight Group Gartner Report: ESM Vendor Analysis

ESM Vendor Analysis
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Entitlement Groups in an Enterprise Service Catalog

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The Challenges of Supporting a Remote Workforce

In the wake of COVID-19, a large percentage of people are currently working from home. This poses a logistical nightmare for anyone trying to support these employees.
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SMAX Portal Upgrades

Micro Focus ITSM transitions to ESM
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Robotic Process Automation (RPA)

Using software robots, which mimic screen-based human actions to perform everyday tasks, you can boost productivity while keeping your underlying applications and IT infrastructure intact.
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