With organizations striving to save money and deliver more, the clear path to digital transformation is Enterprise Service Management(ESM). Industry experts and evaluators like Gartner and Forrester have long recognized that ESM is where the market is moving. The struggle for organizations of all sizes is finding a reliable IT engineering service firm to guide them along the clearest path to digital transformation.
GreenLight expertise, combined with the best software partners, provides that path. Our solutions utilize out-of-the-box workflows and codeless configurations to provide a fast implementation and near instant Time to Value. Let us help you streamline your Enterprise Service Portal with AI, deliver automation workflows, and give you a window into your operations with analytics. After utilizing our enterprise monitoring software, you will quickly be able to see that our enterprise software solutions are giving your business the results it needs.
A modern Self-Service Portal is the front to Enterprise Service Management solutions for the end user. A well designed portal helps organizations promote their service catalog, deflect tickets away from the centralized help desk, and keep end users updated on ticket progress & approvals of their requests, among many other things – all through the web and native mobile applications for IOS and Android.
This is the bread and butter of Enterprise operations management, including incident management, change management, problem and root cause analysis, and configuration & asset management. In true Enterprise fashion, ESM can be leveraged not just by IT, but by everyone from HR to Facilities, allowing for true Enterprise Service Management to be achieved.