GreenLight Group Gartner Report: ESM Vendor Analysis

IT OPERATIONS MANAGEMENT ANALYSIS SERIES – Part 1

GreenLight Group does not have permission to redistribute the analyst reports shared. However, we have provided links to a vendor's website with distribution rights to the analyst reports.

To see other parts of this series, click here.

Gartner is the leading research and advisory company that provides senior leaders across the enterprise with the business insight and guidance they need to achieve their crucial business objectives. Executives across the enterprise utilize Gartner’s expertise and analysis of technology suppliers to make the best strategic decision for their business goals. Gartner provides buyers with a guide for IT Service Management (ITSM) tool implementation and managed services vendors as well. This report gives sourcing and vendor management leaders a manual to find he right implementation partner to decrease any risks and accelerate the delivery of benefits.

In their research, Gartner found that effective tool implementation can achieve high amounts of automation and operational productivity.

GreenLight Group has been recognized in Gartner’s market guide for its competency in ITSM tool implementation, consulting, and managed services to our customers. Due to many organizations not having the high level of expertise as an external provider such as GreenLight Group, it is difficult for companies to understand what is needed for scoping, scheduling, and overall costs associated with tool implementation. Gartner mentions that GreenLight Group is a specialist in Micro Focus ITSM tools and our differentiator is our focus on the deployment and ongoing management of Micro Focus’ ITSM products and integrating third-party solutions into Cherwell Service Management. GreenLight’s IT Operations Services (GITOpS) offering is also recommended for SaaS customers of Micro Focus solutions.

See the Gartner Report here

Interested in discovering more about how your organization can accelerate its path to digital transformation?

Call our IT operations management consultants at GreenLight Group at 801-307-0920 to schedule a 30-minute session today.

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