GreenLight Group

HP Service Manager is a comprehensive and fully integrated IT Service Management software suite that enables IT to improve service levels, balance resources, control costs, and mitigate risk exposure to the organization.

Service Manager software is at the core of HP's ITIL-based solutions and combines with a powerful suite of operations and extended service management software from HP.

Core capabilities for access, configuration management, a configuration management database, and pre-defined report analysis

Help Desk incident and problem management support

Automated and streamlined request management based on ITIL aligned service catalog

Change and release control management for quick and efficient response to change requests

Service level management for standardized objectives and service level agreements, cost based service delivery pricing and service level tracking